Ben & Jerry’s Factory — Waterbury

Working ice-cream factory, guided production overlook, Scoop Shop, gift retail, sample experience, playground and seasonal Flavor Graveyard.

The Waterbury stop connects active retail to a guided view of the company’s working factory while surrounding it with branded grounds attractions.

Ben & Jerry’s Waterbury factory is the company’s Vermont visitor destination for guided factory tours, a Scoop Shop and gift retail. The approximately 30-minute guided experience covers company history, explains ice-cream making and uses a mezzanine overlook to view the production floor, with a sample included. Active production is never guaranteed. Visitors may use the interior retail area and Scoop Shop without taking a tour, and an exterior Gift Kiosk adds another retail point. The playground and Flavor Graveyard are grounds components; the graveyard is seasonal and closes for winter.